Chubb Commercial Truck Insurance Review
Overview
Chubb is a global leader in commercial insurance and is recognized as one of the top providers for transportation and trucking companies in the U.S. With a history dating back to 1882 and the highest possible AM Best financial strength rating (A++), Chubb stands out for its capacity to serve large, complex fleets and middle-market businesses with specialized, customizable insurance solutions.
Coverage Options
Chubb offers a broad array of commercial truck and transportation insurance products, including:
Automobile Liability: Statutory and customizable limits, including primary and excess liability.
Physical Damage: Protection for trucks, trailers, and equipment.
Motor Truck Cargo: Coverage for loss or damage to freight in transit.
General Liability: Third-party injury and property damage at business premises or due to operations.
Workers’ Compensation: For employee injuries on the job.
Umbrella/Excess Liability: High-limit protection against catastrophic losses.
Specialty Coverages: Cyber liability, environmental, management liability, property, occupational accident, and surety bonds.
Chubb’s Transportation Industry Practice is particularly well-suited for large fleets (often 500+ vehicles), offering tailored, multiline programs and advanced risk management services. However, Chubb also provides coverage for small and mid-sized businesses, with business owner’s policies available to companies with up to $30 million in revenue.
Key Strengths
Industry Expertise: Chubb insures nearly half of the top 100 for-hire carriers and more than a fifth of the top 100 private fleets in the U.S., reflecting deep experience and credibility in the sector.
Custom Solutions: Each client receives individualized risk assessment and program design, including options for captives and quota share solutions.
Risk Management: Chubb’s dedicated transportation team offers fleet safety assessments, regulatory compliance consulting, behind-the-wheel driver training, and loss reduction recommendations to help clients control costs and improve safety.
Global Reach: With operations in 54 countries and territories, Chubb can support fleets with international operations or exposures.
Client Retention: Chubb boasts a 99% client retention rate among large commercial transportation clients, underscoring satisfaction and long-term partnership.
Potential Drawbacks
Premium Cost: Chubb’s premiums are generally higher than the national average, reflecting its focus on enhanced coverage, high limits, and premium service. For example, Chubb’s average full coverage auto insurance rate is about 32% higher than the national average.
Best Fit for Larger Operations: While Chubb does offer solutions for small businesses, its transportation practice is most competitive for large fleets and complex risks. Smaller operators may find more cost-effective options elsewhere.
Digital Tools: Some reviews note that Chubb’s digital tools and online experience lag behind competitors, which may affect convenience for tech-savvy clients.
Customer Service Variability: While Chubb is praised for its availability and expertise, there are mixed reviews regarding billing and policy administration, and the company is not currently BBB accredited.
Customer Satisfaction
Chubb receives fewer complaints than the industry average and is highly rated for customer satisfaction in business insurance, ranking No. 2 among small business insurers in 2025. The company is recognized for its claims service, risk management support, and ability to handle complex insurance needs.
Summary Table: Chubb Commercial Truck Insurance
| Feature | Details |
|---|---|
| Financial Strength | A++ (AM Best) |
| Coverage Types | Liability, physical damage, cargo, umbrella, workers’ comp, specialty coverages |
| Service Area | Nationwide and global |
| Target Market | Large fleets, middle-market, and complex risks; also serves small businesses |
| Risk Management | Fleet safety, compliance consulting, driver training, loss control |
| Premiums | Higher than average |
| Digital Tools | Adequate, but not industry-leading |
| Customer Satisfaction | Above average, strong retention, fewer complaints than peers |
| Notable Limitations | Best suited for large/complex fleets; higher cost; digital experience |
Conclusion
Chubb is a premier choice for large trucking fleets and transportation companies seeking comprehensive, customizable insurance backed by deep industry expertise and strong risk management resources. While its premiums are higher than many competitors and its digital tools are average, Chubb’s financial strength, specialized services, and high client retention make it a top-tier provider—especially for businesses with complex or large-scale insurance needs. Smaller operators may wish to compare options, but for those prioritizing stability, expertise, and tailored solutions, Chubb is a leading name in commercial truck insurance.