Reliance Partners Commercial Truck Insurance Review
Overview
Reliance Partners is a Chattanooga-based insurance agency specializing in commercial transportation and trucking insurance. The company provides customized, API-driven coverage solutions for carriers of all sizes and risk profiles, including new ventures, high-risk operators, owner-operators, and specialized trucking segments such as hazmat, couriers, and last-mile delivery. Reliance Partners is recognized for its broad market access, industry expertise, and value-added services.
Coverage Options
Reliance Partners offers a wide array of commercial truck insurance products, including:
Primary Auto Liability (FMCSA-compliant)
Physical Damage
Motor Truck Cargo
Non-Trucking Liability (Bobtail)
General Liability
High-Risk Truck Insurance (for operators with cancellations, high CSA scores, large losses, or new ventures)
Specialized programs for hazmat, dump trucks, couriers, box trucks, and more
Their programs are designed to accommodate businesses ranging from single-truck owner-operators to large fleets, with a focus on tailoring coverage to each client’s operational needs.
Strengths
Expertise in High-Risk and New Ventures: Reliance Partners is a leading provider for high-risk trucking insurance, helping companies with prior cancellations, high loss frequency, or new authority to secure coverage when others may decline them.
Diverse Market Access: The agency works with multiple carriers to find competitive rates and coverage options for most trucking niches.
Value-Added Services: Reliance Partners emphasizes customer service, offering risk management support and helping clients improve safety records to eventually qualify for better rates.
Industry Recognition: The company and its staff have been recognized in national publications for service quality and workplace culture.
Specialized Solutions: Programs available for couriers, hazmat, bulk haulers, hot-shot, tow truck, and warehouse operations, among others.
Customer Experience: Pros and Cons
| Pros | Cons |
|---|---|
| Wide range of trucking insurance programs | Mixed customer service reviews, with some reports of slow response |
| Strong expertise in high-risk and new venture trucking | Complaints about delays in refunds and paperwork |
| Access to multiple insurance markets for competitive pricing | Some customers report lack of communication and accountability |
| Recognized for value-added service and risk management support | Occasional issues with policy cancellations and FMCSA filings |
| Specialized coverage for niche segments | Service quality may vary by agent or office |
Customer Feedback
Customer reviews are mixed. Some clients praise Reliance Partners for knowledgeable agents, smooth transitions from other insurers, competitive pricing, and attentive service—especially for owner-operators and those with complex insurance needs. Others, however, report frustrations with delays in refunds, paperwork, and communication, as well as difficulties with policy cancellations and FMCSA filings. Several complaints highlight issues with responsiveness and a perceived lack of accountability when problems arise.
Summary Table: Reliance Partners
| Feature | Details |
|---|---|
| Headquarters | Chattanooga, TN |
| Coverage Types | Liability, physical damage, cargo, NTL, high-risk, hazmat, courier, more |
| Service Area | Nationwide |
| Market Focus | All risk profiles, including high-risk and new ventures |
| Value-Added Services | Risk management support, safety improvement guidance |
| Customer Reviews | Mixed: praised for expertise and service, criticized for delays and communication |
| Industry Recognition | Featured in Inc., Fortune, Business Insurance |
Conclusion
Reliance Partners is a reputable choice for commercial trucking companies seeking specialized insurance solutions, especially for high-risk operators and new ventures. Their broad market access and industry expertise allow them to serve a diverse range of trucking businesses. However, potential clients should be aware of mixed customer service experiences and ensure clear communication with their assigned agent to avoid delays or misunderstandings. For those needing tailored coverage and support in challenging insurance situations, Reliance Partners remains a noteworthy option in the commercial truck insurance market.